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CHINA WORLD APRIL 2016 / 2016 年 4 月刊 04
国贸写字楼礼宾清洁员：守护全方位无死角的洁净楼宇
CHINA WORLD CLEANERS EARN PRAISE FOR PROFESSIONALISM
为保障国贸写字楼租户和到访客人有一个良好、干净、
整洁的办公环境，国贸写字楼礼宾清洁用高质量、高
效率的清洁服务清理写字楼内每个角落，用谦恭的工
作态度和专业的工作技能向客人展现国贸写字楼的人
文气息和服务理念。
礼宾清洁员在上岗前，均经过企业文化、岗位安全、
操作技能、服务技巧，以及仪容仪表、行为规范、突
发事件处理等多方面多形式的周密细致培训，为客户
提供优质服务。在日常工作中，礼宾清洁统一着装、
微笑待客、认真做事，严格遵循 ISO9001、14001 以
及 OHMS18001 三位一体的管理制度，努力做到客人
满意、员工满意、公司满意和社会满意。与此同时，
礼宾清洁还严格执行日本“7S”（安全、整理、整顿、
清扫、清洁、节约、素养）现场定置管理，在确保工
作现场安全的基础上，对工作材料进行整理、区分，
明确摆放标准，保证现场工具干净、整洁、有秩序。
作为一线工作人员，礼宾清洁员不仅在本职工作上做
到了无死角清理楼宇，还以拾金不昧等好人好事的实
际行动，真正体现了国贸“以客为尊 诚信敬业”的服
务理念，用正能量感动、温暖着每个人的心。
营养健康，饭美美
信息时代，为了便于客人更加清晰、快速地了解国贸
中心的各种业态服务，国贸中心正在搭建 “国贸圈”
微信公众号平台，方便大家了解和查询快递服务、美
食派送、餐饮服务、购物休闲、停车服务和其他综合
服务等信息。
国贸中心首先引入由中国烹饪协会和北京营养师协会
联合监制的“饭美美”营养便当。客人只需下载饭美
美 APP，或将来在“国贸圈”微信公众号平台“美食
派送”栏目，便可进行网上预订下单，线下自助售卖
机取餐。品质全程可追溯，营养健康有保障，给客人
更细致入微的关怀，舌尖上的酣畅淋漓，远远超乎饱
腹的愿望。
国贸写字楼再迎新租户
霍夫曼公关入驻
国贸写字楼凭借优越的地理位置、成熟的商业办公
氛围、完善的服务配套设施，以及专业的物业管理
服务，吸引了众多租户的纷纷到来。霍夫曼公关公
司全心全意为客户提供专业优质服务的理念与国贸
写字楼良好的商业环境相一致，成为国贸写字楼的
又一新租户。在正式入驻前，2015 年 9 月的阅兵
仪式使霍夫曼公关公司办公室装修拖延了工期，但
国贸写字楼管理部门在这期间竭尽所能地为其提供
帮助，确保了装修工作顺利完工。毫无疑问，国贸
写字楼卓越的环境设施，尤其是专业化管理水平为
霍夫曼公关公司的办公增添了动力。
They not only tidy up all the corners of the China World
Trade Center complex, but China World Offices’ cleaners
have earned high praise for their exceptional integrity,
courtesy and professionalism in their interactions with office
tenants, guests, employees, companies and wider society.
Responsible for maintaining a clean and tidy environment,
they play a vital role in guaranteeing a clean, high-quality
experience for office tenants. They embody China World
Offices’ service concept of “respect for the guests, integrity
and dedication”.
All China World Offices’ cleaners receive a thorough and
meticulous training in providing a high-quality service for CHINA WORLD WELCOMES
clients and maintain the overall image of the China World
Trade Center. Training includes corporate culture, security, HOFFMAN AGENCY
service skills, grooming and uniform, code of conduct and China World welcomes the Hoffman Agency, a global
handling emergencies. public relations firm that employs more than 130
Instantly recognizable in their neat uniforms, China World
people in nine offices in Europe, Asia Pacific and the
Offices' capable and committed cleaners carefully comply United States.
with the very highest international standards including The China World Offices’ Customer Service team
ISO9001, 14001, OHMS18001 and Japan’s 7S Principles: provided its professional assistance to Hoffman Agency
Sort, Straighten, Sweep, Sanitary, Sentiment, Save and
staff on their renovation works to ensure that their
Safety. As the frontline staff in environmental hygiene, they renovation works meet with the least disruption caused
serve with high quality, efficient cleaning services and this
by the military parade which was held in month of
truly demonstrates China World’s “customer-oriented and
September 2015.
professional with integrity” service concept.
FANMEIMEI APP WORKS WITH CHINA WORLD CIRCLE WECHAT
China World Circle WeChat offers subscribers information on China World Trade Center integrated services and facilities
including food delivery, express courier, food catering, car parking, shopping and leisure.
China World Circle WeChat first introduces a
Fanmeimei APP - an online food ordering service.
Customers shall download the APP to place an
order online and to pick up lunch box from the
vending machine.
Launched by China Cuisine Association and
Beijing Dietetic Association, Fanmeimei delivers
delicious and healthy cuisine to China World
Offices tenants on demand.